Onboarding & readiness
We start with topology, dependencies, and business priorities. Runbooks, escalation paths, and service ownership are defined before go-live.
- Service catalog and ownership mapping
- Runbooks and change windows agreed upfront
- Failure mode analysis and test schedules
Monitoring & alerting
We tune signals to your runbooks: golden signals, synthetic probes, and alert routing that respects on-call health.
- SLO/SLA tracking with weekly hygiene reviews
- Noise reduction and incident tagging for trend analysis
- Realistic playbooks for degraded modes and rollbacks
- Integrations with vendor telemetry (e.g., Arista CloudVision, Juniper HealthBot, Cisco Nexus Dashboards) where required
Incident & change management
Clear severity levels, communication templates, and post-incident reviews that feed back into prevention and runbooks.
- Structured incident timelines and stakeholder updates
- Change approvals with preflight checks and safe deploys
- Post-incident learning tracked to closure
